I’ve been a designer for over 15 years with experience in the public and private sector.


Although my title keeps changing, my rigorous design process of research, listening, making, and iteration has persisted. Since 2018, I’ve been making civic services and digital experiences better for the public, first for the US federal government with 18F, Canadian mental health services, the province of British Columbia, and most recently, US public benefits programs for families with young children. Previously, I was a senior interaction designer at Google and have a communication design background. 

I believe that design is powerful and want to use it in service to others. I’m most interested in using my skills to facilitate meaningful connections or support social impact/civic services.

linkedin

🚧 always remodeling, pardon the dust

SELECTED WORK

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Made reporting civil rights violations easier
civilrights.justice.gov landing page

There is no excerpt because this is a protected post.

Client: Civil Rights Division of the US Department of Justice
Date: June 6, 2020
Role: Research lead, UX design
Team size : 4-5

UX/UI for a smartwatch app store

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Client: Google, Google Play Store
Date: February 2017
Role: Lead designer
Tags: UX/UI, Research

Fought for accessibility on Android smartwatches
hands interacting with a smart watch using TalkBack

There is no excerpt because this is a protected post.

Client: Google
Role: Project Manager, Design Lead
Tags: Product management, UX/UI, Research
Team size: 2

Designed a welcoming onboarding process

There is no excerpt because this is a protected post.

Client: UPMC, Carnegie Mellon University
Role: Service designer
Tags: Service design, Research, UX/UI

Support the integrity of online testing

There is no excerpt because this is a protected post.

Client: Verificient
Role: UX designer
Tags: UX/UI, website

Built an internal content governance practice

There is no excerpt because this is a protected post.

Client: Civil Rights Division of the US Department of Justice
Date: May 2021
Role: UX Design, Research, Training/Coaching
Team size: 3

EXPERIENCE

📄 PDF resume

AUG 2023 - PRESENT
New Practice Lab is a policy design and delivery cross-functional team that seeks to improve the delivery of public benefits programs that serve economically excluded families with children under 6.
JUN 2022 - AUG 2023
Service Design Lead BC Public Service, Exchange Lab (auxiliary appointment)
Hired to help the BC gov modernize their digital experiences.
Part of the Exchange Lab: a team within the BC government dedicated to helping other ministries adopt modern software development practices so they can ultimately deliver better citizen services
SEP 2021 - MAR 2022
Senior UX Designer The Decision Lab (contract)
Lead strategic product development work on projects by participating in key stakeholder meetings, facilitating workshops with stakeholders and users, and hands-on design work. Project: Improve service delivery for Wellness Together Canada, a mental health and substance use services directory
JAN 2020 - JAN 2022
Adjunct professor at Georgetown Law
Co-taught a “Week One” experiential class, Legal Innovation: Designing Human-Centered Solutions to Challenges in Law (Doc), focusing on communication design problems that students might encounter in their future work.
AUG 2018 - AUG 2021
Innovation Specialist - UX Designer at 18F
18F is a design consultancy within the US federal government that helps agencies create better user experiences through hands-on development and long-term capacity building
MAY 2015 - AUG 2018
Senior Interaction Designer at Google
Onboarding, mobile app, and wearable app design for the Wear OS Android team. Summer 2014 - UX intern for the emerging markets team in Zürich, Switzerland.
AUG 2013 - MAY 2015
Led 'Communication Design Fundamentals' design course for non-majors, both graduate and undergraduate sections. Teaching assistant for the the 2014-2013 year
JUN 2008 - MAY 2015
Design consultant (freelance)
Graphic and web design for a variety of businesses including large agencies, small studios, and non-profit organizations. Brands include Nick Jr., Lexus, Safeway, Playing for Change

SPEAKING

Occasionally someone drags me into the spotlight

Speaker:De-Risk Legal Communication Through Design” (November 2022)

Future of Law Lab – University of Toronto Faculty of Law

Speaker: “De-Risk Legal Communication Through Design” (May 2022)

Guest presenter: Legal Innovation through Design Thinking” class on the topic of user research in the design process (fall 20023, 2022, 2021, 2020)

Guest presenter for “Legal Innovation: Human-Centered Solutions to Legal Challenges” class on the topic of design thinking and research. (spring 2019)

Led the Accessibility Guild to advocate for, build awareness, and train colleagues on accessible practices. (Jan 2019 – Jan 2020)

18F

“7 Things I wish I knew about learning when I was a student” (Slides, new tab) – informal presentation to my 18F co-workers because I think learning is neat.

18F